Privacy Policy
Last Updated: 18 December 2025
At Playfina Casino, protecting your privacy and personal information stands as our top priority. This privacy policy explains how we collect, use, store, and protect your data when you use our online casino services. We're committed to transparency and compliance with international data protection standards.
You have full control over your personal data. Request access, corrections, or deletion anytime through your account settings or by contacting our support team.
Information We Collect
When you register and use Playfina Casino, we collect several types of information necessary to provide our services, comply with legal requirements, and ensure platform security.
Personal Information
During registration, we collect basic personal details including your full name, date of birth, email address, residential address, and phone number. This information verifies your identity, confirms you meet the legal age requirements for gambling, and enables us to communicate with you about your account.
Your date of birth helps us ensure compliance with age restrictions – all players must be 18 years or older. We verify this information against official identification documents during the account verification process, which occurs before your first withdrawal.
Financial Information
To process deposits and withdrawals, we collect payment details relevant to your chosen method. This might include credit card information, bank account details, e-wallet credentials, or cryptocurrency wallet addresses. However, sensitive payment data like full credit card numbers are processed through secure third-party payment processors and never stored on our servers.
| Data Type | What We Collect | Purpose | Storage Duration |
|---|---|---|---|
| Personal Identity | Name, DOB, address | Account verification, age compliance | Account lifetime + 5 years |
| Contact Details | Email, phone number | Communication, support, notifications | Account lifetime + 5 years |
| Payment Data | Transaction records, method used | Processing deposits/withdrawals | 7 years (regulatory requirement) |
| Gaming Activity | Bets, wins, game history | Service provision, dispute resolution | Account lifetime + 5 years |
| Technical Data | IP address, device info, cookies | Security, fraud prevention, analytics | 2 years |
Technical and Usage Data
Our systems automatically collect technical information when you access the platform. This includes your IP address, browser type, device information, operating system, and connection details. Cookies and similar tracking technologies help us understand how you use the site, which games you prefer, and where technical issues might occur.
This technical data serves multiple purposes – preventing fraud, detecting unusual account activity, optimizing platform performance, and personalizing your gaming experience. All collection and processing happens in accordance with applicable data protection laws.
How We Use Your Information
The information we collect serves specific, legitimate purposes that directly relate to providing casino services and maintaining a secure, compliant platform.
Service Provision and Account Management
Your personal and financial information enables us to create and manage your account, process deposits and withdrawals, apply bonuses to your balance, and maintain accurate gaming records. We use your contact details to send important account notifications, transaction confirmations, and bonus updates.
Legal and Regulatory Compliance
As a licensed online casino, we're required to verify player identities, prevent underage gambling, and combat money laundering. Your information helps us meet these obligations. We maintain detailed transaction records and gaming history as required by our licensing authority and international regulations.
Some data retention periods are mandated by law. Financial transaction records must be kept for 7 years minimum to comply with anti-money laundering regulations, regardless of account status.
Security and Fraud Prevention
We analyze patterns in your account activity to detect suspicious behavior, prevent unauthorized access, and protect both you and the platform from fraud. IP addresses help us identify multiple accounts, unusual login locations, and potential security breaches.
Marketing and Communications
With your consent, we'll send promotional emails about new games, special bonuses, and exclusive offers. You control these communications – opt out anytime through your account settings or by clicking the unsubscribe link in any promotional email. Transactional emails (deposit confirmations, withdrawal notifications, security alerts) aren't affected by marketing preferences and will continue regardless.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, certain situations require us to share data with trusted partners and service providers who help us operate the casino.
Third-Party Service Providers
Payment processors handle your financial transactions, game providers deliver the pokies and table games you play, and cloud hosting services store our data securely. These providers access only the information necessary to perform their specific functions and are contractually obligated to protect your data.
| Third Party Type | Data Shared | Purpose |
|---|---|---|
| Payment Processors | Transaction details, payment method | Processing deposits and withdrawals |
| Game Providers | Gaming activity, bet amounts | Delivering games, calculating results |
| Identity Verification | ID documents, personal details | KYC compliance, age verification |
| Cloud Services | Encrypted data backup | Secure storage, disaster recovery |
| Support Tools | Account info, chat history | Customer service, technical support |
Legal Requirements
We may disclose your information when legally required to do so – responding to court orders, cooperating with law enforcement investigations, or complying with regulatory requests from our licensing authority. These disclosures occur only when legally mandated and are limited to the information specifically requested.
Data Security Measures
Protecting your information requires multiple layers of security. We employ industry-standard technologies and practices to prevent unauthorized access, disclosure, or loss of your data.
Encryption and Secure Transmission
All data transmission between your device and our servers uses 256-bit SSL encryption – the same technology banks use for online transactions. This encryption scrambles your information during transmission, making it unreadable to anyone who might intercept it. Your password never gets stored in plain text; we use advanced hashing algorithms that convert it into an unreadable format.
256-bit encryption protects all data in transit between your device and our servers.
Data stored in protected facilities with restricted physical and digital access.
Independent security assessments identify and address potential vulnerabilities.
Strict employee access policies ensure only authorized personnel view your data.
Encrypted backups protect against data loss while maintaining security.
24/7 system monitoring detects and responds to security threats immediately.
Employee Access and Training
Access to your personal information is restricted to employees who need it to perform their jobs – support staff helping with account issues, compliance officers conducting verification checks, and technical teams maintaining the platform. All employees sign confidentiality agreements and receive regular training on data protection practices.
Your Privacy Rights
You maintain significant control over your personal information. Various rights protect your privacy and ensure transparency about how we handle your data.
Access and Correction
Request a copy of all personal information we hold about you at any time. This includes your account details, transaction history, gaming records, and communication logs. If any information is inaccurate or outdated, you can request corrections through your account settings or by contacting support.
Data Deletion and Account Closure
Close your account and request data deletion whenever you want. However, some information must be retained to comply with legal obligations – transaction records remain archived for 7 years as required by anti-money laundering regulations. After this mandatory retention period expires, your data gets permanently deleted from our systems.
Submit privacy-related requests through your account settings or by emailing our data protection team. We'll respond within 30 days and provide assistance throughout the process.
Marketing Opt-Out
Control promotional communications independently from essential account notifications. Unsubscribe from marketing emails through the link in any promotional message or adjust preferences in your account settings. This won't affect transactional emails like deposit confirmations or withdrawal notifications.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience, remember your preferences, and analyze site usage. Cookies are small text files stored on your device that help the site recognize you on return visits.
Types of Cookies We Use
Essential cookies enable core functionality like logging in and accessing your account. Preference cookies remember your settings, language choices, and favorite games. Analytics cookies help us understand which features players use most and where technical improvements would help. Marketing cookies track promotional campaign effectiveness and help us show relevant offers.
You can control cookie settings through your browser preferences. Blocking all cookies may limit some site functionality, particularly features that require you to stay logged in. Essential cookies remain necessary for the platform to work properly.
International Data Transfers
As an international online casino, we may transfer your data to countries outside Australia for processing and storage. These transfers occur only when necessary and always with appropriate safeguards in place. We ensure any country receiving your data provides adequate protection standards through contractual agreements and compliance with international data transfer frameworks.
Children's Privacy
Our services are strictly for adults 18 years and older. We don't knowingly collect information from anyone under 18. If we discover that we've accidentally collected data from a minor, we'll delete it immediately. Parents or guardians who believe a minor has registered should contact us immediately so we can remove the account and associated data.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service features. Significant changes will be communicated through email and a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when the most recent changes took effect.
Continuing to use Playfina Casino after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us About Privacy
Questions about this privacy policy or how we handle your personal information? Our data protection team is available to help. Contact us through the following channels:
Email: [email protected] | Live Chat: Available 24/7 through your account | Support Page: Visit our contact page for additional options
We respond to all privacy-related requests within 30 days and work to resolve concerns as quickly as possible. Your privacy matters to us, and we're committed to maintaining your trust through transparent data practices.
Your privacy is protected with industry-leading security measures. Join thousands of players enjoying safe, secure gaming.